RETURN POLICY
 
 
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at contact@mastercoins.com.au, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Mastercoins
Attn: Returns
714/87 Franklin St  
Melbourne, Victoria 3000  
Australia  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
 
REFUNDS
 
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
 
Refund or missing item requests that are over 1 week old will not be refunded. It is the customers responsibility to ensure that any issues and/or concerns are raised in a timely manner. We take all necessary steps to ensure orders are fulfilled in a timely manner with appropriate evidence, such as tracking and order confirmation & receipts, we expect the same courtesy if an issue needs to be raised with us.
 
EXCEPTIONS  

 

The following items cannot be returned or exchanged:

    • Items not in the same condition as when received    
    • Product packaging is opened   
    • Item damaged by the buyer after received
    • Change of mind
    • Sale item cant be return or refund 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
 
 
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